Please review the following policies and procedures for working with Xander Hamman & Collective Force LLC.
Scheduling & Payments: You can book your appointments and pay for them through the online calendar found on the Scheduling page.
Payment Policy: All services are pre-paid before delivery. Payments can be made: online; by phone; with a credit card; Venmo; Square; cashiers’ checks; all major credit cards are accepted. Personal and corporate business checks accepted. Services will begin upon receipt of payment. You must have your exchange agreement in place with Xander Hamman & Collective Force LLC before booking any online appointments.
Plan Value: On-the-go guidance or pre-purchased session time can be utilized in addition to an appointment.
Cancellation Policy: There is a 24-hour cancellation policy. If you cancel or miss an appointment within 24 hours, you will forfeit that appointment credit, or be charged for time lost. Same-day appointments or appointments made within a 24 hour period do not abide by the cancellation policy.
Time Extensions: All sessions are good for the allotted time stated within each plan description. Time extensions are considered upon request and determined by individual circumstances.
Refunds & Gifting: There are no refunds for pre-purchased sessions or plans. However, you may gift/donate your session(s) if unable to fulfill your plan for any reason.
Referral Program: Any personal or business referrals earn you a 10% credit for the lifetime value on any booked time. We appreciate referrals and we appreciate you!
Discount Program: There is a 20% discount for veterans and active duty service members. We appreciate and respect you and your service!
Payment Plans: Barter for goods or services, Bitcoin, NFTs, and other forms of digital currency, charity offerings, and pro-bono work will be considered and are exceptions to current non-negotiable exchange rates. Decisions are based upon mutual professional/client integrity, intuition, discernment, and individual circumstances.